Roasted on order // dispatched fresh.

We hold green coffee, not roasted stock. Your custom roast is executed after your order is confirmed, rested, sealed and handed to the courier within 24–48 hours on working days. Orders placed over weekends and public holidays dispatch on the next working day.

All coffee ships strictly as whole bean to preserve volatile aromatics and clarity. We do not offer pre-grinding.

Delivery is fulfilled through EasyParcel. Peninsular Malaysia typically arrives in 1–3 working days; cross-border Singapore deliveries typically arrive in 3–5 working days. Tracking numbers are issued to your account automatically the moment an order is dispatched.

Cross-border shipments may be subject to customs inspection, duties or taxes levied by the destination authority. Any such charges are the recipient's responsibility.

Coffee is a perishable product roasted specifically for your order, so it is non-returnable and we cannot accept change-of-mind cancellations once roasting has begun.

If a bag arrives damaged, incorrect or defective, contact us within 7 days of delivery with your order reference and a photo, and we will replace it or refund it.

Once a parcel is collected by the courier, transit times, handling and delivery attempts are governed by that courier's terms. We are not liable for delays caused by weather, customs, incorrect addresses or failed delivery attempts.

Please ensure your delivery address and contact number are accurate. Parcels returned to us due to an incorrect address may incur a re-delivery fee.

Prices are in MYR and include applicable taxes. Subscriptions can be paused or cancelled any time before the next dispatch date from your account.

We store your account details, delivery addresses and order history to fulfil orders and provide support. We never sell personal data. Contact us from your account to request export or deletion.